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Terms of Service

Last updated: March 2026

By accessing or using Bemura ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service. These terms constitute a legally binding agreement between you and Bemura.

Eligibility

You must be at least 16 years old to use the Service. By creating an account, you represent that you meet this age requirement and that all registration information you provide is truthful and accurate. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

Service Description

Bemura provides AI-powered resume optimisation, cover letter generation, ATS (Applicant Tracking System) scoring, application tracking, and job discovery tools. The Service uses third-party AI (Anthropic Claude) to process your content and generate suggestions. Features may be added, modified, or removed at our discretion.

User Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality and security of your account credentials, including your password and any two-factor authentication methods. You must not share your account with others. You are responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.

Subscription & Billing

Certain features of the Service may require a paid subscription. Payment processing is handled by Stripe.

  • Free tier: basic resume building, limited AI features, and application tracking are available at no cost during the early access period. The scope of free features may change when subscription plans are introduced.
  • Paid plans: when subscription plans are introduced, pricing, features, and billing cycles will be clearly displayed before purchase. You will not be charged without explicit consent.
  • Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
  • You may cancel your subscription at any time through Settings or the Stripe customer portal. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial billing periods.
  • We may change subscription prices with at least 30 days' notice. Price changes take effect at the start of your next billing period. You may cancel if you do not agree to the new price.
  • Prices may be exclusive of applicable taxes (VAT, sales tax). Taxes will be calculated and displayed at checkout based on your location.

Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or to submit fraudulent, misleading, or plagiarised content
  • Misrepresent your qualifications, experience, or identity in resumes or applications generated through the Service
  • Reverse-engineer, scrape, or automate access to the Service beyond its intended use, or attempt to bypass rate limits or security measures
  • Use the Service to generate content that is discriminatory, defamatory, or infringes on the rights of others
  • Resell, sublicense, or provide access to the Service to third parties without our written permission

You are responsible for reviewing all AI-generated content before use. AI suggestions are tools to assist you, not replacements for your own judgement.

AI-Generated Content

The Service uses AI to generate resume suggestions, cover letters, ATS improvement recommendations, and other content. You acknowledge and agree that:

  • AI-generated content may contain errors, inaccuracies, or inappropriate suggestions. We do not guarantee the accuracy, completeness, or suitability of any AI output.
  • You are solely responsible for reviewing, editing, and verifying all AI-generated content before submitting it to employers or any third party.
  • We do not guarantee that using the Service will result in job interviews, offers, or improved employment outcomes.
  • You own the output generated from your content. We do not claim any intellectual property rights over AI-generated results created from your data.
  • AI processing is performed by Anthropic (Claude API). Your content is processed in accordance with our Privacy Policy. Anthropic does not use your data for model training.

Intellectual Property

Your content: you retain full ownership of all content you submit to the Service, including resumes, cover letters, job descriptions, and application data. By using the Service, you grant us a limited licence to process your content solely for the purpose of providing the Service to you.

Our content: the Service's interface, design, branding, code, documentation, and underlying technology are owned by Bemura and protected by applicable intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.

If you provide feedback or suggestions about the Service, we may use them without obligation to you.

Data Processing & Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. Key points:

  • Personal contact information (name, email, phone, address) is stripped from your content before it is sent to AI providers.
  • Your content is never used to train AI models.
  • You can export all your data at any time via Settings.
  • You can delete your account and all associated data at any time via Settings.

Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to:

  • Scheduled or emergency maintenance
  • Third-party service outages (AI providers, payment processors, hosting infrastructure)
  • Events beyond our reasonable control (force majeure)

We do not offer a formal Service Level Agreement (SLA) at this time. We will make reasonable efforts to notify users of planned downtime in advance.

Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, Bemura and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of revenue, loss of data, inaccurate AI suggestions, missed job opportunities, or service interruptions.

Our total aggregate liability to you for any claims arising from or related to the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) £100.

Nothing in these terms excludes or limits liability for: (i) death or personal injury caused by negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any other liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify and hold harmless Bemura from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service, (b) your violation of these terms, (c) content you submit through the Service, or (d) your violation of any third party's rights.

Termination

We may suspend or terminate your account if you materially violate these terms, use the Service in a manner that could damage or impair it, or if required by law. Where possible, we will provide notice before termination.

You may delete your account at any time through the Settings page, which will permanently remove all your data. If you have an active subscription, cancellation of billing is separate from account deletion — cancel your subscription first to avoid further charges.

Upon termination, your right to use the Service ceases immediately. We may retain anonymised, aggregated data that does not identify you. Sections of these terms that by their nature should survive termination will remain in effect (including Limitation of Liability, Indemnification, and Governing Law).

Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email or a prominent notice within the Service at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance. If you disagree with the updated terms, you should stop using the Service and delete your account.

Governing Law & Disputes

These terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any dispute arising from these terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the European Union, you may also bring proceedings in the courts of your country of residence. Nothing in these terms affects your statutory rights as a consumer under applicable EU or UK law.

General Provisions

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver. These terms, together with the Privacy Policy, constitute the entire agreement between you and Bemura regarding the Service.

Contact

If you have questions about these terms, please email [DATA_PROTECTION_EMAIL].